|Posted by Lori Woodruff on March 1, 2016 at 10:30 AM|
We reserve appointments for each client. When you make an appointment, time is put aside exclusively for your pet. Consequently, other clients cannot be seen at that time, and often not even on that day.
Because pets cannot read magazines and they do not understand waiting; we do not double book, we book one for Dawn and one for Lori. We choose to give individual appointments so that pets receive the best care.
If you no-show or cancel without 24 hours notice, it not only affects our income, but other clients are not able to use our services at the time slot reserved for you and your pet. Therefore, there is a fee for no shows and late cancellations.
We are very lucky to work in a job we love, but ultimately our grooming supports our family as well as keeps our small business one of the very best you can choose for your pet. Most salons do not operate on this system and we are proud of our care. Please help us by calling 48 hours ahead for cancellations and changes.